Shipping and Customer Agreement

SHIPPING FROM OUR JAPAN WAREHOUSE

All packages shipped from Japan use the "Japan Post" Japanese Postal Service, allowing you to chose either Economy SAL shipping, Airmail shipping, EMS shipping, and in some special cases Seamail.

Surface mail & Airmail

Packages shipped via Surface mail and Airmail are shipped "as is" without tracking or insurance. Once a package has left our offices, liability for successful shipment is assumed by JP Post and your country's local postal service or shipping provider. J-List assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.

EMS & Registered SAL

Packages shipped via EMS, Registered SAL include tracking and insurance as part of the shipping cost. In the case a package does not reach its destination, J-List will replace, reship or refund your order. Note: Tracking is not available for SAL packages shipping to Australia or Canada.



SHIPPING FROM OUR SAN DIEGO WAREHOUSE

All packages shipped from San Diego use either the USPS (United States Postal Service) or UPS (United Parcel Service).

USPS

Packages shipped via US federal mail are shipped without insurance. Once a package has left our offices, liability for successful shipment is assumed by the shipping service provider (USPS). J-List assumes no responsibility for delay or loss of your package within the USPS system. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with the USPS.

UPS

Packages shipped via UPS include tracking and insurance as part of the shipping cost. In the case a package does not reach its destination, J-List will replace, reship or refund your order.

International Mail

Packages shipped via Airmail are shipped "as is" without tracking or insurance. Once a package has left our offices, liability for successful shipment is assumed by USPS and your country's local postal service or shipping provider. J-List assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.

EMS and Express Shipping

Packages shipped via EMS/Priority Postal or their equivalent will include tracking and insurance as part of the shipping cost. In the case a package does not reach its destination, J-List will replace, reship or refund your order.



LIMITATION OF LIABILITY

Customers who chose a shipping option without tracking and insurance when a shipping option with tracking and insurance is available to them represents your recognition of the inherent risks of these shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination. These shipping options include, but are not limited to, SAL and Airmail (for shipping from Japan) or USPS (for shipping from San Diego). Conversely, you recognize that choosing a trackable shipping method (EMS, Seamail or UPS) does not incur these risks and by accepting a different shipping option you are accepting those inherent risks.

CUSTOMS, DUTIES & TAXES

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. These charges must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

SHIPPING FOOD ITEMS

J-List makes sure to send food items that have ample time before it expires but if you choose a shipping method that can take up to 90 days to arrive like Surface shipping, J-List will not be held liable for the food items going expired or chocolates melting. We recommend choosing EMS Express or Airmail when shipping food items so they are delivered to you fresh and consumable.